Provision of Legal Services

  1. Unregulated legal services

Under the Legal Services Act 2007 Laura Brunnen (the trading name for The Legal Strategist Limited) (the “Company” or “we”) is permitted to provide unregulated legal services in England and Wales without being a law firm authorised and regulated by the Solicitors’ Regulation Authority (the “SRA”).

The SRA is the regulator of solicitors and law firms in England and Wales.

Laura Brunnen (“Laura”) - our founder and director - is a qualified solicitor in England and Wales and is authorised and regulated by the SRA in her personal capacity under SRA ID 293414.  

  1. Why we aren’t regulated by the SRA

SRA regulation isn’t necessary unless certain "reserved" legal activities are carried out and brings with it increased overheads and admin.  Based on our client and services profile, we’ve decided to operate under the new model for delivering unreserved legal services in the UK which the SRA introduced on 25th November 2019.

Where SRA regulation is appropriate

Clients are consumers

Client money is being handled

Reserved legal services* are provided

Why the Company isn’t regulated

Our clients are not consumers

We don’t handle client money

We only provide unreserved legal services (non-contentious commercial legal advice)

 

* These are exercising rights of audience (the right to appear before a court), conducting litigation, preparing certain documents relating to probate and conveyancing, acting as a notary and administering oaths.

  1. Why Laura maintains her personal SRA regulation

Both the Company and Laura recognise the importance of the protections afforded to our Consultancy clients by Laura’s continued professional status as a solicitor regulated and authorised by the SRA.  These include: 

  • The requirement for Laura’s continuous professional learning and development
  • Her continued accreditation as a solicitor
  • Her continued adherence to the ethical and professional standards applicable to solicitors as set out in the SRA Principles and the SRA Code of Conduct for Solicitors.  These are available on the Solicitors Regulation Authority's website, www.sra.org.uk
  • Legal privilege continuing to apply to legal advice correspondence between you and Laura (see below for more on this)
  1. Is Laura my solicitor?

It depends.  

When you work with us on a Consultancy basis, the Company provides you with unreserved legal services and Laura is acting as your solicitor.

Laura is not acting as your solicitor when:

  • She provides general legal tips or comments over email or on social media platforms
  • You work with her 1:1 in a Legal Clarity Session (“LCS”) or a Legal Strategy Consult (“LSC”),

but you benefit from all of the same expertise and insight and Laura will work with you to her usual high standards.

5. What this means for you

SRA requirement

Our approach and what this means for you

Impact on Consultancy Services

Professional indemnity insurance and limitations on liability

Although we are not subject to the SRA's compulsory professional indemnity insurance requirements we have opted to take out professional indemnity insurance.

Solicitors are not permitted to limit or exclude liability for their services to the same extent as other commercial enterprises.

For further details of our insurance coverage contact us at [email protected].

No impact

Ethical and professional standards

Laura is required to continue maintaining the highest levels of ethical and professional standards. 

These include the duties to act with honesty and integrity and in the best interests of clients and obligations relating to conflicts of interest and confidentiality.

No impact

Legal privilege

You continue to enjoy the benefit of “legal privilege” in any legal advice provided by Laura in her capacity as your solicitor.  

This means that your legal advice continues to enjoy the highest levels of protection and confidentiality and you cannot, for example, be required to disclose any such advice in legal proceedings.

No impact

SRA Compensation Fund

The SRA Compensation Fund is a discretionary fund that provides a safety net for risks that professional indemnity insurance is unable to cover.

Where a regulated law firm breaches its client obligations, a business with a turnover of less than £2 million per year can put in a claim to the SRA Compensation Fund.

Certain Consultancy clients will not benefit from ability to make a compensation claim

Who you can complain to

Complaints will be dealt with by Laura and, if your complaint is not dealt with satisfactorily and you are a “small business”, you can complain to the Legal Ombudsman.  

See section 6 below for more details about the complaints process.

No impact

  1. Complaints procedure

Under the SRA Code of Conduct for Solicitors Laura has a personal duty to establish, maintain and provide an adequate complaints handling system.

Complaints regarding Consultancy services should be made to Laura at [email protected] (email subject “Complaint”).  These will be handled in accordance with our complaints policy.

If you are not satisfied with the result of that complaint, or if it has not been resolved within eight weeks, you may have the right to take any complaint about the Consultancy services performed by Laura to the Legal Ombudsman

This right applies to you IF you are small business that meets the criteria for a “micro-enterprise” at the time of the complaint - ie you are a business with fewer than 10 staff and an annual turnover or balance sheet value not exceeding €2 million.

Please contact us at [email protected] for details of our complaint policy. 

If you think Laura has breached any of the SRA Principles, you can report the matter directly to the SRA (see www.sra.org.uk/consumers/problems/report-solicitor.page). 

 

5. What this means for you

  1. Professional Indemnity insurance: No impact

    Although we are not subject to the SRA's compulsory professional indemnity insurance requirements we have opted to take out professional indemnity insurance in line with those requirements.

    Solicitors are not permitted to limit or exclude liability for their services to the same extent as other commercial enterprises.

    For further details of our insurance coverage contact us at [email protected].
  1. Ethical and professional standards: No impact

    Laura is required to continue maintaining the highest levels of ethical and professional standards.

    These include the duties to act with honesty and integrity and in the best interests of clients and obligations relating to conflicts of interest and confidentiality.
  1. Legal privilege: no impact

    You continue to enjoy the benefit of “legal privilege” in any legal advice provided by Laura in her capacity as your solicitor. 

    This means that your legal advice continues to enjoy the highest levels of protection and confidentiality and you cannot, for example, be required to disclose any such advice in legal proceedings.
  1. SRA compensation fund: Certain Consultancy clients will not benefit from ability to make a compensation claim

    The SRA Compensation Fund is a discretionary fund that provides a safety net for risks that professional indemnity insurance is unable to cover.

    Where a regulated law firm breaches its client obligations, a business with a turnover of less than £2 million per year can put in a claim to the SRA Compensation Fund.
  1. Who you can complain to: No impact

    Complaints will be dealt with by Laura.  if your complaint is not dealt with satisfactorily and you are a “small business”, you can complain to the Legal Ombudsman.  

    See section 6 below for more details about the complaints process.
  1. Complaints procedure

Under the SRA Code of Conduct for Solicitors Laura has a personal duty to establish, maintain and provide an adequate complaints handling system.

Complaints regarding Consultancy services should be made to Laura at [email protected] (email subject “Complaint”).  These will be handled in accordance with our complaints policy.

If you are not satisfied with the result of that complaint, or if it has not been resolved within eight weeks, you may have the right to take any complaint about the Consultancy services performed by Laura to the Legal Ombudsman

This right applies to you IF you are small business that meets the criteria for a “mico-enterrprise” at the time of the complaint - ie you are a business with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million.

Please contact us at [email protected] for details of our complaint policy. 

If you think Laura has breached any of the SRA Principles, you can report the matter directly to the SRA (see www.sra.org.uk/consumers/problems/report-solicitor.page). 

 

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